Custom-made products
Most Tekvora 3D items are created to a customer’s approved specification. Because they are made to order rather than kept as ordinary mass-produced stock, return eligibility can differ from a normal retail product.
A change of mind, changed preference or customer-provided measurement error may not qualify after production has started. Nothing in this policy removes rights that cannot legally be excluded under applicable consumer law.
Issues eligible for review
A replacement, refund, repair or other resolution may be reviewed where there is evidence of:
- An incorrect item being supplied.
- A significant manufacturing issue beyond normal FDM characteristics.
- Serious damage during local delivery.
- Missing pieces or incorrect package contents.
- A major mismatch with the specifications Tekvora 3D confirmed before printing.
The appropriate resolution depends on the evidence, severity, feasibility and applicable law.
Required continuous unboxing video
For delivery-damage, missing-piece, incorrect-content or immediately visible condition claims, customers must record one clear, continuous video while opening the package.
The recording should begin before the parcel is opened and clearly show:
- The sealed package and its visible condition.
- The complete opening process without cuts or pauses.
- The internal packaging and protective material.
- The full item and all pieces received.
- Any visible damage, missing part or incorrect content.
This evidence is required so Tekvora 3D can properly review what happened during packaging or delivery. If a suitable video is unavailable, the business may be unable to verify a delivery-related claim; however, the policy remains subject to applicable consumer laws and does not override rights that legally apply.
Normal FDM characteristics
The following may be normal and are not automatically manufacturing defects:
- Visible layer lines.
- Minor support-contact marks.
- Small cosmetic variations or seams.
- Tiny dimensional tolerances typical of FDM printing.
- Slight color differences between filament batches or screens.
An unusually severe result or a major difference from confirmed specifications can still be reviewed.
How to request a review
- Contact Tekvora 3D promptly after noticing the issue.
- Provide the quote or order reference and contact details.
- Explain the problem clearly.
- Attach the continuous unboxing video for applicable delivery-condition claims.
- Add clear photos, measurements or supporting details where useful.
- Allow Tekvora 3D to review the claim and, where needed, inspect the item.
- Receive the decision and next steps in writing or the agreed communication channel.
Do not dispose of the item or packaging until the review is complete unless doing so is necessary for safety.
Refunds
Where a refund is approved, the amount and method will be communicated as part of the resolution. Delivery charges, partial refunds, replacement printing or another remedy may be handled differently depending on the cause and applicable law.
Processing time can depend on the payment method and provider. Tekvora 3D will not claim a refund has completed until it has actually been initiated through the agreed method.
Replacements and reprints
If a reprint or replacement is the suitable solution, Tekvora 3D may correct the model, orientation, packaging or print settings where appropriate. The replacement specification and expected timing will be confirmed before the new print proceeds.
Issues generally not covered
Subject to applicable law, review may be declined for ordinary change of mind after custom production begins; damage caused after receipt; use outside confirmed PLA limits; inaccurate customer-supplied measurements; unauthorized modifications; or characteristics disclosed and accepted before printing.
Policy contact
Use the contact page or WhatsApp +91 8146890009 with the reference and evidence. This policy is an operational draft and should be professionally reviewed before full commercial launch.